This Privacy Policy applies to all services on the Hibajji platform. By using Hibajji, you agree to this policy. Your data is never sold to third parties.

1 Introduction & Scope

Hibajji ("we", "us") is an online Sports Betting platform. We understand how valuable your personal information is, which is why this Privacy Policy sets out — with full transparency — exactly what data is collected when you register or use Hibajji's services, and how that data is used.

This Privacy Policy applies to the Hibajji website, mobile app, and all related services. If you have any questions after reading this policy, please contact us directly.

2 What information we collect

Hibajji collects only the data that is strictly necessary. Collecting unnecessary or excessive information goes against our policy. Below is a detailed breakdown of the categories of data collected and their purposes:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Verification & Communication
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, browser type, device information Security & Service Improvement
Betting Information Betting history, preferred games, bet amounts Service Improvement & Responsible Gaming Monitoring

How We Collect Your Data

  • Direct: When completing the registration form, uploading KYC documents, or contacting support.
  • Automatically: When you use Hibajji, through cookies and similar technologies.
  • From third parties: Data received from payment gateways or identity verification services.

3 How your information is used

Hibajji uses your data solely for the purposes listed below. Your consent will be obtained before using it for any other purpose.

  • Account Management: Ensuring secure registration, login, and account protection.
  • Payment Processing: Processing deposit and withdrawal transactions.
  • Service Improvement: Personalizing your experience and developing new features.
  • Contact: Sending important notices, promotions, and support messages.
  • Legal Obligation: Meeting regulatory requirements and preventing money laundering.
  • Responsible Gaming: Detecting unusual betting patterns to provide timely assistance.
  • Fraud Prevention: Identifying multiple accounts or suspicious activity.

Hibajji never sells your data to advertisers or marketing companies. You can opt out of promotional emails or SMS at any time.

4 Data Retention & Deletion

Hibajji retains your data only for as long as necessary. Retention periods are outlined below:

  • Active Account: All data is retained for the full duration your account remains active.
  • Closed Account: Due to legal obligations, certain data may be retained for up to 5 years after account closure.
  • Transaction Records: Financial transaction data is retained for a maximum of 7 years.
  • Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

If you request account deletion, Hibajji will remove all personal data beyond legal obligations within 30 business days.

5 Sharing Data with Third Parties

Hibajji does not sell or rent your data to third parties. However, limited sharing may occur in the following cases:

Authorized Third Parties

  • Payment Processor: bKash, Nagad, Rocket — only the details needed to complete your transaction.
  • Identity Verification Service: Licensed providers used to complete the KYC process.
  • Law Enforcement: Where required by court order or legal obligation.
  • Cybersecurity Partner: To provide effective solutions against fraud and hacking.

Hibajji never shares your password, full payment card number, or complete national ID details with any third party. If a third party ever requests this information, please notify our support team immediately.

6 Cookies & Tracking Technologies

Hibajji uses cookies and similar technologies on its website and app to enhance your experience and keep the platform secure.

Cookie Type

  • Essential Cookies: Maintaining your login session and keeping your account secure. These cannot be disabled.
  • Functional Cookies: Remembering your language preference and settings.
  • Analytics Cookies: To understand which parts of the platform are used most.
  • Marketing Cookies: To show you relevant promotions. You may opt out of these at any time.

You can manage cookies through your browser settings, though some features may no longer work as expected.

7 Your Rights

Every registered Hibajji user has the following rights over their personal data. To exercise any of these rights, please contact our support team.

Right to Access

You can request to see what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data beyond what is required by legal obligations.

Right to Object to Processing

You can object to the use of your data for specific purposes.

Right to Data Portability

You can request a copy of your data in a structured format.

Right to Restrict Processing

You can request that we restrict how your data is processed in certain circumstances.

8 Children's Privacy

Hibajji strictly does not serve anyone under 18. Age is verified during registration, and date of birth is confirmed through the KYC process.

If we discover that we hold data belonging to a minor, the account will be immediately closed, the data deleted, and any deposited funds returned.

If you know of a minor using Hibajji, please notify us immediately at support@hibajji.bet — we will act swiftly.

9 Security Measures

Hibajji uses industry-standard technology to protect your data. Our security framework is regularly updated and audited.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication: An extra layer of security at login.
  • Server Security: Data is stored in secure data centers with regular backups.
  • Access Controls: Only authorized personnel can access data on a need-to-know basis.
  • Suspicious Activity Detection: Automated systems monitor account activity around the clock.
  • Regular Security Audits: Penetration testing is conducted by external security experts.

Your own actions play an important role in keeping your account secure. Use a strong password, never share it with anyone, and always log out after your session.

10 Policy Updates & Contact

Hibajji reserves the right to update this Privacy Policy at any time. For significant changes, notice will be provided via your registered email or on the platform. Continued use of Hibajji after any changes constitutes your acceptance of the updated policy.

For any questions or complaints regarding our Privacy Policy, please contact us:

  • Email: support@hibajji.bet
  • Support: 24/7 Bengali live chat and email support.
  • Response Time: Responses are typically provided within 48 hours.